Q. What are Sony Electronics' Contact Center Sales and Care Hours?

A. Visit our Contact Us page for details

For any Sony Store related question or help with your purchase, our team is here to support you by phone or chat, please visit our Contact Us page for the most up to date hours.

For general Product support and questions, you can reach our Sony Service Center here.

Q. How can I pay for my Sony purchase?

A. We accept the following payments methods:

• Credit card, including Mastercard, VISA, American Express, JCB, Discover
• PIN-less debit cards
• PayPal
• Apple Pay and Google Pay

For single item purchases, we offer Express Pay options for Google Pay and Apple pay (please note that store credit cannot be used on Express Pay)

For all payment options, your form of payment will be charged at the time your item ships.

Q. Do you offer gift cards?

A. Currently we do not offer gift cards but check back soon! We hope to add gift card options in the near future.

Q. Do you have a gift receipt option?

A. We offer a gift option during checkout. By clicking “this is a gift” in the cart, this allows you to customize a message up to 100 characters. This message will appear on the packing slip included in the shipped box and the price will be left off entirely.

Q. What does pre-order mean?

A. We accept advanced orders for several newly announced Products. This allows you to reserve an item before stock is available in the U.S. These items will have a “Pre-order” button. Simply click the “Pre-order” button and continue through the checkout process. While your payment method will be authorized for the amount, your payment method will not be charged any amount until your new item ships.

Q. When does my credit card get charged?

A. At the time you place your order, we will not charge your card but just authorize your credit card (or any method of payment used) for the total amount (including tax & other charges). Once your item is ready to ship, your payment method will be charged.

Q. What is a pre-authorization?

A. A pre-authorization hold simply confirms that funds are available on your credit or debit card. As soon as we can confirm that funds are available, we release the hold, returning it to your bank. Please keep in mind that depending upon your bank's timeframe, the funds can re-appear immediately or require up to an entire billing cycle prior to release. Only once your item is ready to ship, will we place the actual charge on your form of payment.

For Pre-orders, you might see a double pre-authorization as often your bank’s initial hold has expired, so we need to pre-authorize again.

If you'd like to find out more about the timeframe you can expect, we recommend contacting your bank or credit card company for details.

Q. Where can I see the status of my order?

A. To view your order status, please click here. Be sure to have your order number along with the email address you used when placing your order.

If you have an account, you can find your order history in the Account Area after logging in.

If you’re having trouble tracking down any of the above info or need further assistance, please call or text us at 1-800-249-SONY (7669) or via chat from the Website (electronics.sony.com).

Q. Can I use a pre-paid credit card to place my order online?

A. We do accept prepaid credit cards, however, we recommend using a credit card with a credit line, a debit card that is linked to a financial institution, or your PayPal account for the most efficient shopping experience. Often pre-paid card purchases have trouble successfully going through for a variety of reasons.

If you decide to use your prepaid credit card, while we cannot guarantee the card will be accepted, we can offer a few tips. Please read the terms and conditions of the prepaid credit card before using it at the Sony Store. Please note, it is best to register your card with your name and billing address prior to purchasing online. Please make sure the value on the card can cover the entire order total. If there is a pending authorization on your prepaid card and your order is cancelled for any reason, it may take up to 30 days for the authorization to clear. The amount of time is dependent upon the issuing bank. You will need to keep the card throughout the entire process in case an amount is due or a refund needs to be credited. Please note, some prepaid cards do not accept refunds, meaning we will be unable to credit the original payment.

Q. Where can I order accessories or parts that are no longer available on Sony's online store?

A. Replacement parts and accessories can be ordered from our authorized parts distributor:

Encompass

https://sony.encompass.com

1-866-779-5153

Q. The Product I recently purchased is no longer listed for sale on your website.

A. We offer Products for sale at the Sony Store based on available inventory. If we find that inventory is no longer available and cannot restock the Product, then we will remove the “Add to Cart Button” and no longer offer it for sale. If a “Find Another Retailer” link is on the page, there may be some stock available at a Sony Authorized Retailer.

Q. I ordered a Product, but then a few days later found it on sale.

If you purchase an item online with us and the price is found lower on our site or with an authorized retailer within 30 days, you may be eligible for a refund of that difference. Please visit our price match policy in the Terms and Conditions or contact us toll free at 1-800-249-SONY (7669) and speak with a team member for more information.

Q. Does Sony’s online store have a price match policy?

A. Yes! We do have a price match policy available. Please visit our price match policy in the Terms and Conditions or contact us toll free at 1-800-249-SONY (7669) and speak with a team member for more information.

Q. How do I request a price match?

A. Subject to the Sony Store Terms and Conditions, you can start the price match process when making a purchase, or for up to 30 days after the purchase.

1. Chat with us online, or call us at 1-800-249-SONY (7669).
2. Have ready a valid current screen shot of the current price you are seeking to match - the digital ad, Sony Authorized Retailer's website, or Sony Store price. Photos or photocopies are not accepted.
3. Have your order number and item information ready. A price match request can only be requested by the purchaser (the person who was listed in the “Bill To” section of the order)

We will then review the price match request, including whether the subject Product is in-stock and ready to ship. Again, please see the Terms and Conditions at electronics.sony.com for details.

Q. How do I show “proof” of price?

A. The best way to show proof of price is to provide a valid link to the Sony Authorized Retailer’s website and a current screenshot of the price of the subject Product to the Customer Care representative you speak with. We will review the request, including by checking the website address of the Sony Authorized Retailer, to verify the lower price and availability of the Product.

Q. Do you price match the prices of a Warehouse club?

A. No. We do not price match the prices of warehouse clubs or any online retailer that requires membership as a requirement to receive the lower price.

Q. Are services eligible for price matching?

A. Due to the differences in services being performed, we do not price match service prices. This includes, but is not limited to, services such as delivery, installation and extended service or warranty plans.

Q. How does your price match policy cover a Product scheduled for delivery?

A. If we lower the price of a Product you purchased at any time before its scheduled delivery date, you are eligible for a full refund of the difference. To receive the lower price, you must contact Sony, please call or text us at 1-800-249-SONY (7669) or via chat from the Website.

Q. What if the Sony Authorized Retailer does not have the Product in stock or has limited quantities of the Product?

A. We can only accept screen shots or links to Sony Authorized Retailers that show that an item is in stock. Sometimes retailers will advertise a Product in ads and on their websites as having limited quantities in stock. If the Product is out of stock or the retailer has advertised as limited quantities of a Product, it is not eligible for price matching. Likewise, if we have a Product that is advertised as being limited in quantity it will not be eligible for price matching.

Q. Do you price match “free gift with purchase” offers?

A. We do not price match “free gift with purchase” offers. This includes, but is not limited to, free gift cards with purchase offers.

Q. Do you price match offers with financing?

A. We do not price match financing offers. But you may buy a Product, get a price match (if eligible), and still use financing plans on your original purchase. We also do not price match to a retailer’s price that can only be received when using the retailer’s credit card.

Q. Do you price match trade-in value and offers on trade-in Products?

A. We do not price match trade-in value and offers on trade-in products.

Q. Do you price match coupons?

A. We do not price match coupons. Also, customers can either use a coupon or price match (subject to eligibility, of course) to a lower price, but not both. We do not allow a coupon to be used on a Product that has a price match.

Q. How does price match apply to sales tax?

A. Price matching is only applicable to the pre-tax price difference amount. We are unable to calculate sales tax differences or override sale tax for price match purposes.

Q. How does your price match policy apply to pre-orders?

A. If the price of a pre-order product is less at the time of your item is ready to ship, you will be charged the lower price.

Q. Do you price match for liquidation or going out of business sales?

A. Products in a liquidation or going out of business sale are clearance Products, which are ineligible and excluded from price matching.

Q. How can I see the latest promotions and Product launches?

A. For an easy view of our latest promotions such as sales and bundles, visit any category and filter by “Bundle Savings” and/or “On Sale”.

Q. How can I order a Product that is not currently available?

A. Some new Products may be available for Pre-order. This allows you to place an advanced order and be one of the first to receive it when stock is available in the U.S. Look for the “Pre-order” button on any qualifying Product.

Some Products may also be available for backorder, you will be able to see they are not immediately available as the Estimated Delivery Date range will show further out than the standard 2-3 days, and for TVs 51+” the Estimated ship date will show further out than today (tomorrow if after 2pm EST).

For other Products that are not available, look for the “email me when available” option on the Product listing. Here you can sign up to be notified when the Product becomes available for purchase on our website.

Q. Will my credit card be charged for pre-orders?

A. Pre-orders will have a pre-authorization hold placed on your credit card (or other form of payment) at the time your order is placed. If the pre-authorization hold has expired when your Product is ready to ship, we will pre-authorize your credit card again prior to shipment. Your form of payment will only be charged when your order is ready to be shipped. If you happen to cancel your credit card or your credit card expires before your order has shipped, be sure to Contact Us. If the re-authorization fails, your order will be cancelled, and an email will be sent to you indicating the credit card re-authorization failure so you can follow up with your bank and re-order when you’re ready.

Q. How do I access my order?

A. To view your Sony Store order(s) click here.

If you have a Sony account, login to your account and visit your Order History. Here you can:

• Check your order status
• Track a shipment
• Return or cancel eligible items
• Print a Receipt

Q. How can I see my order status?

A. It's easy to check the status of your order. click here to input your order number, email (used to place your order). Or, if you have a Sony account and want more detail, login into your account and go to [Order History]. Either option will give you access to the information outlined below.

On your order details page, a status message is displayed. Status messages include:

• Received—We’ve received your order and payment information and will start preparing your order.
• Backorder—We’ve received your order and will begin to process your order when inventory becomes available.
• Preorder—We’ve received your order and will begin to process your order when the Product has launched and inventory is available.
• Order in Process—We are preparing your order. When your order ships we will inform you and provide the tracking information.
• Shipped—Your item has shipped please note your tracking information.
• Order Completed—The package has been delivered to the shipping address specified on your order.
• Order Cancelled—This status indicates your order has been cancelled.
• Return in Progress—This indicates your item is in the process of being returned.
• Return Complete—This indicates your returned item has been received, you have been refunded, and the return process is completed.

Q. How do I cancel my order?

A. All orders can be easily canceled in the first 30 minutes after being placed. Simply click here and using your order number along with email address used to place the order, you can select “Cancel My Order”. Account holders can log in, visit your Order History to locate the order, then select “Cancel My Order”.

Preorders and backorders can be easily canceled even after the first 30 minutes after placing your order, up until the time they are sent for fulfillment, simply click here and using your order number along with email address used to place the order, you can select “Cancel My Order”. Account holders can log in, visit your Order History to locate the order, then select “Cancel My Order”.

For orders placed longer than 30 minutes ago but have not yet shipped, and for preorders and backorders that have been sent for fulfillment but have not yet shipped please contact Customer Support to cancel your order via Call or Text: 1-800-249-SONY (7669) or go to the Website and click on the Chat icon.

Once your item has shipped we will not be able to cancel your order, however, you will have the option to either refuse the delivery or process an return for your order. Please see our Return Policy for complete details.

Q. How do I view or print my receipt?

A. After you place your order, we will email you a copy of your receipt to the email address used when ordering.

Account holders can always print a receipt by logging in, visiting Order History and selecting an item to view order details. Then, select Print Receipt at the top of your order details page to access your receipt. If you ordered as a guest, you can also print a receipt by clicking here. Enter your order number and email address (used for placing order). There will be a Print receipt option at the top of the page.

Q. Can I return or exchange the item I purchased?

A. Most Products are eligible for return or exchanges for 30 days from the date of purchase. Please see our Return Policy located in our Sony Terms and Conditions for more info. (Please note that some Products are considered final sale and not eligible for return.)

Q. Do you have a Holiday Season Return policy?

A. Yes. All purchases made between November 1 and December 25 (“Holiday Season”) have until January 16 of the next calendar year, or within 30 days from date of shipment (whichever is greater), to return the Product. You can read about the full policy and specifics here Terms and Conditions.

Q. I bought a gift for someone. How can they return it if my purchase is more than 30 days from the time they want to return it?

A. Between November 1 through December 25 (the “Holiday Season”) we have extended our return policy window so that all purchases made during the Holiday Season have until January 16 (or 30 days from date of purchase), whichever is greater, to return the Product(s). Please review the details at Terms and Conditions

Q. Can I order aibo in the United States?

A. Yes, however, unfortunately we do not sell or use aibo in Baltimore, Maryland* or Illinois.

* Baltimore, Maryland zip codes: 21215, 21218, 21230, 21217, 21225, 21201, 21213, 21216, 21202, 21223, 21211, 21231, 21214, 21205, 21226, 21203, 21281, 21270, 21297, 21264, 21265, 21233, 21273, 21274, 21275, 21278, 21279, 21280, 21251, 21283, 21287, 21288, 21289, 21290, 21263, 21298.

Q. I have some questions about a product(s) I am interested in buying, how can I get answers?

Our team is available to assist you with any questions you might have. From pricing to compatibility with other items you already own. Please visit our Contact Us page for details on how to reach us directly. We can even set you up with a private 1:1 consultation with one of our Sony Product experts at no charge on most of our Products

(1:1 consultations are not currently available for Airpeak and Spatial Reality Display Products.)

Q. What does Free shipping mean?

A. We provide free shipping on all Product.

• Orders placed before 2pm EST will be shipped out same day. All other orders are shipped next business day. Estimated delivery is 2-3 days from ship date. A tracking number will be emailed. (excludes 51” and above TVs)
• For televisions 51” and above, when your TV ships you will receive an email with tracking information. Our shipping carrier AIT will contact you by phone, email or text approximately 4-9 business days after your order ships to arrange a delivery and installation appointment that works best for you.

We always do our best to deliver your order as quickly as possible, however, delivery dates can’t be guaranteed due to several factors such as weather or issues beyond our control. Note:We do not ship to Hawaii and Alaska or territories at this time.

Q. Do you have an express shipping option?

A. Yes, we do!

• Orders placed before 2pm EST will be shipped out same day. All other orders are shipped next business day. Estimated delivery next business day from ship date. A tracking number will be emailed. (excludes 51” and above TVs)
• Cost for express shipping is shown during Check Out.

Q. How are TVs greater than 51” shipped?

A. These are shipped via carrier and delivered inside your front door/delivery location, usually between 4-9 business days. As an appointment is required, actual delivery depends on your and our carrier’s availability.

We always do our best to deliver your order as quickly as possible, however, delivery dates can’t be guaranteed due to several factors such as weather or other issues beyond control.

Q. Why don't you ship to a P.O. Box address?

In order to provide the most extensive and protective coverage to our customers, we are unable to offer shipping to P.O. Boxes, third party mailbox services, or freight forwarders.

We offer shipping options to APO/FPO located in the U.S.

Q. Can I order Products to ship to a different mailing address?

A. Yes, you can separate out the billing and shipping addresses during check out. The Product(s) will be sent to the shipping address.

Q. Can I ship my order internationally?

A. Currently we only offer shipping within the United States (excluding Hawaii, Alaska or territories).

While we are able to ship to APO/FPO within the U.S, we are unable to deliver to international APO/FPO addresses at this time.

Q. Why can’t I place an order to ship Products to an international location?

A. At this time, electronics.sony.com (Sony Electronics’ U.S. website) only sells Products and services within its sales territory of the U.S. (excluding Hawaii, Alaska and territories).

Q. Can I have my order redirected to another address if my order has already been shipped?

A. Once your online Sony order ships it must go to the address you provided at the time you placed your order, subject to our Terms and Conditions

If you cannot receive or pick-up your order after three attempts for delivery, it will be returned to our warehouse and we will process a full refund to the original form of payment you used to place the order. TVs 51” and above require a scheduled delivery. In the event that you do not schedule your delivery online as directed, carrier AIT will make three attempts to contact you to arrange the delivery date and time.

Please note that for returned TVs 51” and above, you will have $150 deducted from your refund in order to cover the unique shipping requirements of this type of Product. In its sole discretion, Sony may additionally charge a restocking fee of 15% of the purchase price (“Restocking Fee”) to all Products.

Q. Do you have set up options for TVs?

Yes! For TVs 51” and above.

Free Delivery + Set Up for TVs 51” or larger (cost shown in Check Out)

When your TV ships you will receive an email with tracking information. Our shipping carrier AIT will contact you by phone, email or text approximately 4-9 business days after your order ships to arrange a delivery and installation appointment that works best for you. 

Set Up Includes the following additional services by the delivery agents:

• Unbox the TV and dispose of trash in customer's garbage.
• Two agents to lift the TV and place on TV stand for TVs above 70".
• Plug in the TV.
• Power on the TV to ensure it is working.

Q. Why do you require a signature to receive a package?

A. n order to offer the highest protection for your Product, orders valued at $1,000+ shipped via FedEx require a signature upon delivery. Customers’ telephone numbers are not collected by FedEx for deliveries that require signature.

If you are not available to sign for your package:

1. FedEx will leave a note at your door informing you there is a delivery that requires signature and will mention that another attempt for delivery will occur the following day with a time window.
2. FedEx will update the same information on the tracking page for your package.
3. Instructions on how to collect your shipment from FedEx local hub within specified time frame will be mentioned on the FedEx tracking page for your shipment.
4. FedEx will make 3 attempts to deliver your package, if unable to deliver your package, you will be informed, and your package will be returned to our warehouse.

Please note: Delivery of TVs 51”+ will be via the carrier AIT, see FAQ: “How are TVs greater than 51”+ shipped?” for details. If you will not be at the shipping address to accept delivery of your Product, consider shipping the item to an address where you or someone you trust will be available to acknowledge receipt for your package.

Q. If I’m giving someone a TV, how do they arrange for delivery?

A. TVs over 51 inches are delivered by our freight partner. This means a date/time is scheduled for the TV to be delivered . To arrange for a gift delivery, simply put the gift recipient’s delivery address in the shipping address when placing the order. You will also be emailed delivery instructions so that you can forward to the details to the gift recipient. The gift recipient will then be able to coordinate a delivery directly with our freight partner.

Don’t forget! You need to enter your email address during check out. Otherwise if you enter the gift recipient’s email address, the gift recipient will receive the confirmation email, possibly before you give your gift. We recommend forwarding the emails after you communicate the gift.

Q. What is your return policy for Sony Products that are ordered online?

A. Our Return Policy allows for most Products purchased directly from our Sony Store to be returned by you within 30 days from date of shipment for a refund of purchase price actually paid minus any return shipping costs and deductions per the Return Policy, with certain exceptions. If you return a TV 51” and above, you will have $150 deducted from your refund in order to cover the unique shipping requirements of this type of Product. In its sole discretion, Sony may additionally charge a restocking fee of 15% of the purchase price (“Restocking Fee”) to all Products. Products must be returned in the original packaging, with all included accessories, instruction sheets, components, Product literature and with bundled third party and/or Sony merchandise (if applicable). Shipping and handling charges are not refundable.

Please note that TV returns 51” and above must be picked up by our partner carrier from the same address the TV was delivered to.

To return the self-fitting OTC hearing aid, please refer to the place of purchase. For purchases from Sony, returns may be made within 45 days with proof of purchase.

Aibo, aibo AI Cloud Renewal Plans, subscriptions, cloud services, movies, music, game hardware, games, software, professional Products, gift cards, engraved Products and 500mm super telephoto lens (SAL500F40G) are final sales and can only be exchanged for the same Product if defective. Please note, you shall assume all risk of loss or damage to Product while in transit to Sony. If you have received a damaged, defective or incorrectly shipped Product, within 14 days, please call or text us at 1-800-249-SONY (7669) or via chat from the Website.

See the Terms and Conditions for complete details regarding our Return Policy.

Q. How do I return my Sony online purchase?

A. We're sorry that you're considering returning your merchandise. If there's anything we can do to change your mind or to make you more satisfied with your purchase, please Contact Us.

To process a return: Click here and enter your order number along with the email address used when placing the order. Once your order is up, select the return/refund option and follow the steps. When that is complete, a link will be provided to print your return label.

For Account holders, you can also locate your order after logging in and going to your Order History. If the Product is eligible for return, you will see an option to start the same return/refund process as above

Once you have printed your return label or have received a label from Sony, please send the Product back to Sony immediately, as you have a limited time period for the return to be received by Sony in order for you to receive your refund. RMAs are valid for only 30 days from delivery of Product.

Things to note:

• The RMA number must be written on the outside of the packaging/box.
• If you return Product to Sony (i) without a RMA from Sony or (ii) beyond the 30 day issuance period, or (iii) without original packaging, including accessories, instruction sheets, components, Product literature and/or bundled third party and/or Sony merchandise (if applicable), Sony retains the right to either refuse delivery of such return or charge you a 15% Restocking Fee of the purchase price.
• Please allow up to 7 days after receipt of the returned Product for Sony to credit your account.
• Shipping and handling charges are not refundable
• You assume all risk of loss or damage to Product while in transit to Sony.
• Products that have been damaged, missing accessories, instruction sheets or with damaged packaging while in your possession are not eligible for return to Sony.

Additionally For TVs 51+”:

Our preferred carrier AIT will contact you within 24 hours to schedule for pickup time.

Please allow approximately 4 - 7 business days from pick up of the TV to the return Sony’s warehouse.

Upon arrival of the returned Product at Sony’s warehouse, your return will be inspected.

Please allow up to 10 business days for the refund to your original payment method.

When returning a TV 51” and above, you will have $150 deducted from your refund in order to cover the unique shipping requirements of this type of Product. In its sole discretion, Sony may charge an additional restocking fee of 15% of the purchase price (“Restocking Fee”) to all Products.

If your TV is delivered with damage box, please refuse your delivery at the door. If you accept the TV delivery with box damage visible, kindly note “damaged” on the receipt from our AIT driver”

For any concerns or questions please Contact Us.

Q. I just realized I didn’t return an item that was part of the bundle I ordered, what do I do now?

A. To receive a full refund all items included in the order need to be returned at the same time. To return the other items please Contact Us.

Q. Is there a deadline to register my new Sony Product?

A. By purchasing directly with the Sony Store, your items are automatically registered. This means you can automatically enjoy all the benefits Product registration offers such as easier access to support content, getting Product updates by email and keeping all of your Sony Product information in one central place. The only exception is if you select your purchase as a gift, then the Product is not automatically registered so that the gift recipient can register with the correct owner information.

Q. If I don't register my Sony Product will that void my warranty?

A. Your Product will be automatically registered for you, unless you selected your purchase is a gift. The Limited Warranty that accompanies a Product is not impacted in any way by Product registration.

Your receipt is the only proof of purchase that you need to validate the Limited Warranty that accompanies your Product. The registration of your Product helps us get in touch with you in the event that we have updates or information that we need to share with you about your Product.

Q. How long do I have to purchase an additional warranty on my Sony Product?

A. Sony’s Protection Plans are available for purchase (i) before expiration of the limited warranty time period that accompanied the Sony Product; or (ii) upon completion by a Sony authorized servicer of a paid Clean & Check or repair service. Other restrictions may apply, see Terms and Conditions for details at protect.electronics.sony.com. Sony’s Protections Plans services are offered by Registria Customer Experience LLC, 1600 Stout St, #1600, Denver, Colorado 80202. Plan Administrator is Servify US Inc. 5608 17th Ave., NW, Seattle, WA 98107.

Q. If I purchase an extended service plan with the Sony Product as a gift, how do I transfer the extended service plan to person I am gifting?

A. A separate email will be sent to you with Protection Plan details and activation information. If you purchased a Protection Plan as a gift, please contact the Protection Plan support team to transfer the Protection Plan to the gift recipient. Support options including phone and email can be found here: https://protect.electronics.sony.com/care_faq. For general information, please visit protect.electronics.sony.com.

Q. How can I purchase an extended warranty?

A. Sony’s Protection Plans (Sony’s Protect and/or Sony’s Protect Plus) are available for purchase (i) before expiration of the limited warranty time period that accompanied the Sony Product; or (ii) upon completion by a Sony authorized servicer of a paid Clean & Check or repair service. Other restrictions may apply, see Terms and Conditions for details at protect.electronics.sony.com.

Q. How do I use and earn Sony Rewards points on the Sony Store?

A. If you have a Sony Rewards Account but not a Sony Store Account:

Select the Sign In/Register button located at the top of electronics.sony.com. Continue by logging in using your email address and password from your Sony Rewards Account. The system will walk you through a few easy steps to connect your Rewards Account to a new Sony Store Account. You can then use your Sony Rewards credentials to sign into the Sony Store moving forward. Ensure that you are signed in when you purchase products to easily get your Sony Rewards points.

If you have a Sony Store Account but not a Sony Rewards Account:

Select the Sign In/Register button located at the top ofelectronics.sony.com. Continue by logging in using your email address and password from your Sony Store Account. The system will walk you through a few easy steps to create a new Sony Rewards Account . You can then use your Sony Store email address and password to sign into the Sony Rewards website moving forward. Ensure that you are signed in when you purchase products to easily get your Sony Rewards points.

If you have a Sony Store Account and Sony Rewards Account with Different Email Addresses:

We would recommend using your Sony Store account to create a new Sony Rewards Account. Then contacting the Sony Reward Customer Service Team to merge Sony Rewards accounts with separate email addresses together under one single email address. This will also merge points stored on both accounts into one total. By contacting the Sony Rewards Team directly, you can merge accounts and points balances. They can be reached at:

1-888-715-(SONY) 7669

Monday-Friday: 10AM-10PM ET

Saturday: 10AM-8PM ET

Q. I don’t have a Sony Store Account or a Sony Rewards Account, but I’d like to participate.

A. To earn Rewards Points on the Sony Store, at the top banner, click “Join Sony Rewards”, and follow the easy steps to Create an Account. Once your Sony Rewards account is created, it will then prompt you with an option sign up for Sony Rewards and guide you through a few easy steps.

Q. I made a purchase as a Guest using one email address, but I have a Sony Rewards account with a different email address. How can I get points for my purchase?

A. During the checkout process as a Guest you have the opportunity to claim your Rewards Points for the order by creating a Sony Rewards account or linking your existing Sony Rewards account. If you made a purchase as a Guest using a different email address than your existing Sony Rewards Account email address, simply sign in from the confirmation page using your Sony Rewards credentials and the order will be moved to your Sony Rewards email address along with the accompanying points. From that point forward you will receive all the order updates to your Sony Rewards account email address.

Q. Can I pre-order an item using Sony Rewards Points?

A. Yes. Sony Rewards will work just like any other payment method for pre-orders.

Q. Can I place a backorder if I’m using Sony Rewards Points?

A. Yes. Sony Rewards will work just like any other payment method for backorders.

Q. Can I use Rewards Points towards the purchase of any item in the Sony Store?

A. You can use your Sony Rewards Points to purchase all items on electronics.sony.com including Protection Plans and installation services. Rewards Points can also be used towards tax and shipping costs. The only exception for using Rewards Points is on subscription services in the case where this is the only item in your cart.

Q. Can I use Rewards Points to discount my cart total?

A. Yes, you can use your Sony Rewards Points towards discounting your cart total. You would then use a standard method of payment like a credit card or PayPal to cover the remaining amount to complete the purchase.

Q. If I use Rewards Points towards my purchase, will I still earn Rewards Points on the part of my order paid for with Rewards Points?

A. If you used Rewards points to discount your cart total, you will still earn points on the total paid with a payment method like credit card or PayPal.

Q. How do refunds work when I use Sony Rewards Points?

A. If your Order was one (1) item: If you’ve used Rewards Points to cover 100% of the cost of the purchase, your Rewards Points will be refunded and show up in your Rewards account within 5-7 business days of the product being returned to our warehouse. If you’ve used Rewards Points and another form of payment like a credit card or PayPal, then you will see a refund on the statements for both forms of payment as well as your Rewards Points account within 5-7 business days of the product being received in our Sony Store warehouse.

If your Order was two or more (2+) items and you’re returning a portion of the Order: If you’ve used both Sony Rewards Points and another form of payment like PayPal or a credit card, the refunded amount will first be credited to your credit card/Pay Pal account. Any remaining refund owed will be refunded as Rewards Points to your Sony Rewards Account within 5-7 business days of the product being received in our Sony Store warehouse.

Q. How does the $150 TV restocking fee work if I used Sony Rewards points for 100% of my purchase?

A. The TV purchase will be refunded in Rewards Points to your Sony Rewards Account less points valued at $150.