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Store Support
Get help with product selection, placing an order, existing orders, returns, and Store accounts.
IMPORTANT: Our agents do not provide support for PlayStation. If you need PlayStation assistance, please go to playstation.com/support or call 1-800-345-7669.
Frequently Asked Questions
Check our Sony Store FAQs page for answers to common questions about orders, shipping, and more.
Speak with a Live Agent
Call or Text us at 1-800-249-7669
For Chat, click the Virtual Assistant icon
, type Agent, and then Chat.
Regular Hours of Operation
Mon—Fri: 7:00AM—7:00PM PT
Sat: 7:00AM—5:00PM PT
Sun: 7:00AM—3:00PM PT
Product Support
Get help with setup, how-to, updates, and troubleshooting for products you already own.
IMPORTANT: Our agents do not provide support for PlayStation. If you need PlayStation assistance, please go to playstation.com/support or call 1-800-345-7669.
Visit the Product Support website for manuals, FAQ, downloads and more
Community
Visit the Community to ask questions, find answers, and connect with other Sony users.
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Sony is a global company with operations in most regions of the world. Sony.com is dedicated to Sony’s principal U.S. operations.
For other countries, visit Sony Corporation’s global site Sony.net.